Solutions
Remote Access
Improve the support of your machines
Improve the support of your machines
There are risks that are not worth taking, especially when it comes to preserving facilities that are critical to companies. Neglect that, if not avoided, would lead to devastating results. And if we add the time and costs of sending operators to fix them, things would not improve either.
Remote access solutions avoid any possibility of running these risks. In addition to providing support to your clients by easily accessing the PLC of your machines, they reduce travel costs and thus increase the productivity of your technical support team.
Reasons to Start Enjoying Remote Access Solutions
Solutions Surrounded by Security: Defense on Multiple Levels
Remote access solutions not only solve issues of practicality, economy, or speed, but also present a complete architecture with integrated functions aligned with security standards:
- Global VPN service, with easy management of users and devices from the cloud.
- Advanced hardware security.
- Layered security strategy.
By applying the guidelines established by ISO 27002, IEC 62443 and the NIST cybersecurity framework, a layered cybersecurity model has been developed to protect devices, network and, more importantly, industrial control systems that make use of these solutions.
- Multiple levels of authentication, access to equipment only through the equipment.
- WAN/LAN network segmentation.
- Hardware key, remote access limited by the user.
- Outgoing connections through secure ports.
- VPN connection with access only to the LAN network of the equipment.
- Encrypted traffic based on VPN, open standard protocol.
- SSL/TLS certificates.
- Automatic update of security certificates.
- Connection traceability.
- User registration, configuration of rights by user and device.
- Two-factor authentication.
- Security certificates (STAR and ISO27001).
- Servers located around the world, with load balancing.
- Guaranteed service: 99.6% availability in 365 days.
- Permanent supervision.
- Compatible with existing corporate security policies, firewall rules and proxy server configuration.
- Non-intrusive traffic (outgoing connections only): does not require specific permissions (IT).
“Remote access is not only secure, but also reliable.”
How to apply remote access to your day to day
Assistance
- Connect a machine remotely.
- Quick and easy implementation.
Benefits: improves support service, reduces costs and increases productivity.
24/7 Monitoring
- Keep a machine connected 24/7.
- Easy implementation that requires some engineering involvement.
Benefits: improves support service, proactive service.
Product Improvement
- Integrate data into analysis applications.
- Integration with data analytics tool.
Benefits: improves machine design.
Predictive Maintenance
- Integrate data into analysis applications, model creation and prediction of changes.
- Integration with data analytics and model creation tool.
Benefits: improves support service, monitoring with conditions.
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