Success story
Ferrocarrils de la Generalitat de Catalunya
- Deploy a control and supervision system for a station operation model with distributed management, a pioneer in Spain, based on the remote control of each of the operations that are executed in the station (ticket sales, closing and opening of doors, lights…), capable of responding to the high demands of excellence and reliability demanded by the company.
- Interrelate already automated processes in order to get the most out of the technological investment previously made.
- Maintain a high level of closeness with the user thanks to an excellent service despite the increase in automated processes in the network.
- Integrate multiple devices, controlled by proprietary servers and PLCs, into a single management environment with a common interface for all processes.
- Deploy the new supervision environment without stopping the service and guaranteeing the correct functioning of the innumerable remote-controlled operations of each station: ticket vending, escalators, access control…
- The new control architecture has allowed Ferrocarrils de la Generalitat de Catalunya to improve user satisfaction levels by offering a seamless service, a firm policy of incident prevention, and better response times for passengers.
- The management of remote-controlled operations by the professionals of the control center is done in a simple, fully automated way and with absolute reliability of the processes.
- System Platform 3.0
- InTouch 10.0
- Historian 10.0
Ferrocarrils de la Generalitat de Catalunya, FGC, is a public company managed by the Catalan autonomous government that provides rail transport services to more than 80 million passengers (2010 data).
With 1,300 employees and two transport lines, Barcelona-Vallès and Llobregat-Anoia, which together total 200 kilometers and 76 stations, FGC is committed to a model of constant innovation that has excellence in service and respect for the environment as two of its fundamental pillars.
Alicia Coca, Head of the Systems Development Area of Ferrocarrils de la Generalitat de Catalunya. Ferrocarrils de la Generalitat de Catalunya As a company, we have set ourselves the challenge of excellence in customer service. Trains have to be punctual, stations must be clean and fully operational, any complaint or suggestion must be attended to and answered. Every year we strive to achieve higher satisfaction rates for our users, and Wonderware technology is a fundamental tool to achieve this.
